Dear Interior Designers:
We at Design Mart strive to make sure that your buying experience here encompasses a friendly atmosphere, true hospitality and unequalled customer service…what we like to call a “Platinum” buying experience.
To help insure that your transactions unfold smoothly, we have put together the below tips on how “a-day-in-the-life” here goes once your application has been approved and you are ready to shop at our beautifully staged showroom.
Welcome to Design Mart’s “A-Day-In-The-Life!
Your clients are always welcome to the showroom, but we do require that you are always in attendance when they do come in; this ensures that there is consistent information and communication throughout the decision and purchasing process.
To get quotes on items when not in the showroom please call us to alert us that you are sending an email with the desired items, and we will get back to you as soon as we are able to, depending upon the showroom traffic.
Also, please always include the Sidemark (the name of your client) on all communication to ensure our tracking integrity.
Finalizing Your Quotes
When crafting quotes please be sure to go over carefully to ensure correct dimensions and that all to-be-determined options are identified, as well as removing any items that are no longer part of the final quote.
When you are ready to place an order, we turn your Quote into a Sales Order, listing only the items you wish to purchase.
Tracking Orders That Include COM/COL Fabrics
Your COM/COL source will email you tracking information once the fabric has been sent off to the upholstery destination: please forward that email to email@example.com so that she can track the progress of the order.
Correct “Ship to” Address for Freight
It is also important that you review the “ship to” address to ensure that it is correct. This address has to be to a professional receiving company that can handle trucks up to 54 ft. long, which requires a commercial loading dock.
Please note that we have estimated the freight on the Sales Order. We can only estimate at this time as the actual cost is determined at the time of shipment and is based upon weight, cubes and consolidation factors. Please let us know if you want us to handle all of these issues for you.
When You Receive Your Sales Order
When you receive your copy of your Sales Order Acknowledgement, please review for accuracy, sign it and return it to Design Mart with a 50% deposit check; be sure to please let us know if any corrections are required.
We order your product as soon as we have received the 50% deposit check and signed sales order.
You Receive an Invoice from Us
Your invoice is generated from your Sales Order, and we email it to you when we have been notified your merchandise has been shipped. Please understand that this does not mean your merchandise has reached the receiving address yet.
Allow 7-14 days for the merchandise to be delivered to your specified receiver, and call your receiver during that time to track the status of the shipment for your client.
If you are ordering from multiple vendors, you may receive a separate invoice for each shipment, so please review the Invoice for accuracy and let us know if any corrections are required.
Arranging Delivery to Your Client
You will have to select a vendor to take receipt from the receiving company and transport your shipment to your client. Freight is getting your items from the Manufacturer to the receiving company, and is included in your Invoice; Delivery is from that facility to your clients home, and payment is between you and the vendor you’ve chosen.
Thanks in advance for your cooperation, and especially, your patronage!
Welcome to Design Mart Silicon Valley!
Kevin & Sharon Daroca